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‎06-25-2025 06:24 AM

HP Recommended

I have 2 laptops. This one is fine, but  after the latest update, my other laptop is now not working. I have no audio and it will not connect to the internet. When I turn it on the icons in the task bar state, No audio device installed, no internet connections available.

In device manager these 2 things have yellow warning signs.  I have followed all instructions but nothing has fixed the problem.  I tried a Reset PC and get message something went wrong and can not reset.

I tried to do a full system restore from my USB backup and that will not work.

I work with the other laptop and need it fixed ASAP

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1 REPLY 1

‎06-26-2025 08:59 AM

HP Recommended

Hi @KC62525,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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