• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-14-2018 06:37 PM

HP Recommended
Product: Hp pavillion 17 notebook pc

I reseted my laptop to factory settings, now every time I try to boot I get “ boot device not found” I tested the hardware and I get this msg: 

smart check : passed

Long dst: failed 

failure id:

ouqch1-76t9au-mfpv7-61ano3

hard drive: 1 

any help will be appreciated 

1 person had the same question
3 REPLIES 3

‎12-16-2018 04:57 AM

HP Recommended

Hi

 

The failure code is 24 characters long and usually denotes a Hard Disk Failure that requires the HD to be replaced and all software re-installed.

 

W7 and W10 Repair.png

Was this reply helpful? Yes No

‎12-17-2018 02:15 AM

HP Recommended

check in bios if hdd on sata mode

Was this reply helpful? Yes No

‎12-17-2018 03:01 AM

HP Recommended

I suggest you to check in BIOS, and see if the hard disk is listed.

 

Check out the methods that collected by MiniTool, and see if they are of any help, thank you!

 

 

 

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.