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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Device manager
Create an account on the HP Community to personalize your profile and ask a question
02-10-2017 12:16 PM
My RAM failed and crashed my HP Envy 17 computer. Prior to this I was getting a bunch of BSOD randomally. I bought new ram (16GB) and a solid state hard drive. I installed RAM and new harddrive. I also downloaded windows 10 iso and installed on new harddrive. The boot up speed is amazing!
Problem: I have one driver that says "unknow device" I did some googeling and getting some different possible sollutions so I thought maybe someone here might be able to expidite my trouble shooting.
1) Device instance path: ACPI\HPQ0004\3&11583659&0
2) Hardware Ids: ACPI\VEN_HPQ&DEV_0004
ACPI\HPQ0004
*HPQ0004
3) Problem code: 0000001C
Solved! Go to Solution.
02-10-2017 12:43 PM
@ REO........just wanted to give you a huge thank you! This was the first time I posted here (I think) and in minutes you found the solution for me! THANK YOU! THANK YOU! I have been looking for some time with not much luck.
Would you be able to maybe share exactly what I was missing? I read some things that said it was something that controls power to devices and then I read something that said it was for hard drive protection. I'd also be interested in how to "fish" for future if you had any advice on how I should have searched for my error to find the result you did.
02-10-2017 12:50 PM
HP 3D Driveguard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.
This may help for the future.
http://www.wikihow.com/Find-Hardware-ID
REO
02-10-2017 02:37 PM
One other question. I think maybe only 2 speakers are working. I think there should be 5. In device manager it show three items not plugged in. However when I go to properties it says, "This device is working properly". Any ideas on how to test/resolve this?
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