Diagnostics update

[Jee9]

I'm not sure if I am in right place.  I get a blue screen flash which I cannot read because it is so quick then my system reboots.  I then get a message saying I have a 3F0 hard disk error.  When I reboot and get into the Hardware diagnostics UEFI I go to the hard drive component tests and it tells me I need to update my diagnostics.  How do I do that please?

[Paul_Tikkanen]

Hi:

You would have to update the diagnostics program in Windows, which you can't do right now.

Alternatively, HP has a very in depth diagnostics tool which you can make a bootable USB with to run different component tests.

HP PC Hardware Diagnostics | HP® Official Site

Under the Other Tools section you want to download the HP PC HARDWARE DIAGNOSTICS 4-IN-1 USB KEY software.

[Jee9]

I would like to do this but my system keeps blue screen and reboot before I can get it downloaded.

[Paul_Tikkanen]

The only suggestion I an offer, would be to use another Windows PC to create the bootable USB diagnostics key.

[Jee9]

Thanks Paul but finally managed to get through to tech who found it was not Hard drive problem but a windows update issue.  Think we have sorted it.  Have now managed to get a bootable diagnostic key made as well so yay me.  All is good.  Thank you for your help.