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HP Recommended
PC17-ca3000
Microsoft Windows 10 (64-bit)

I'm not sure if I am in right place.  I get a blue screen flash which I cannot read because it is so quick then my system reboots.  I then get a message saying I have a 3F0 hard disk error.  When I reboot and get into the Hardware diagnostics UEFI I go to the hard drive component tests and it tells me I need to update my diagnostics.  How do I do that please?

4 REPLIES 4
HP Recommended

Hi:

 

You would have to update the diagnostics program in Windows, which you can't do right now.

 

Alternatively, HP has a very in depth diagnostics tool which you can make a bootable USB with to run different component tests.

 

HP PC Hardware Diagnostics | HP® Official Site

 

Under the Other Tools section you want to download the HP PC HARDWARE DIAGNOSTICS 4-IN-1 USB KEY software.

HP Recommended

I would like to do this but my system keeps blue screen and reboot before I can get it downloaded.

HP Recommended

The only suggestion I an offer, would be to use another Windows PC to create the bootable USB diagnostics key.

HP Recommended

Thanks Paul but finally managed to get through to tech who found it was not Hard drive problem but a windows update issue.  Think we have sorted it.  Have now managed to get a bootable diagnostic key made as well so yay me.  All is good.  Thank you for your help.

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