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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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08-27-2021 10:43 PM
I'm not sure if I am in right place. I get a blue screen flash which I cannot read because it is so quick then my system reboots. I then get a message saying I have a 3F0 hard disk error. When I reboot and get into the Hardware diagnostics UEFI I go to the hard drive component tests and it tells me I need to update my diagnostics. How do I do that please?
08-28-2021 06:59 AM
Hi:
You would have to update the diagnostics program in Windows, which you can't do right now.
Alternatively, HP has a very in depth diagnostics tool which you can make a bootable USB with to run different component tests.
HP PC Hardware Diagnostics | HP® Official Site
Under the Other Tools section you want to download the HP PC HARDWARE DIAGNOSTICS 4-IN-1 USB KEY software.
09-09-2021 04:41 PM
Thanks Paul but finally managed to get through to tech who found it was not Hard drive problem but a windows update issue. Think we have sorted it. Have now managed to get a bootable diagnostic key made as well so yay me. All is good. Thank you for your help.