• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-03-2020 08:10 AM

HP Recommended
Product: Pavilion dm1z B1F62AV
Operating System: Microsoft Windows 10 (64-bit)

Via the Recovery tab, did a reset, retaining my personal files. Now the notebook has been restarting for two days. Is this normal? Thanks.

1 REPLY 1

‎03-04-2020 08:04 AM

HP Recommended

Replying to myself: After watching the "restarting" display for three days, I held down the power button to force shutdown. When I turned it back on, got the message "resetting your computer" and within 45 minutes, the process was complete. 

I was hoping the process would, among other things, clean up my Recovery (D) drive which has a mere 5 MB of free space but it remains with same status.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->