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‎03-03-2020 08:10 AM

HP Recommended
Product: Pavilion dm1z B1F62AV
Operating System: Microsoft Windows 10 (64-bit)

Via the Recovery tab, did a reset, retaining my personal files. Now the notebook has been restarting for two days. Is this normal? Thanks.

1 REPLY 1

‎03-04-2020 08:04 AM

HP Recommended

Replying to myself: After watching the "restarting" display for three days, I held down the power button to force shutdown. When I turned it back on, got the message "resetting your computer" and within 45 minutes, the process was complete. 

I was hoping the process would, among other things, clean up my Recovery (D) drive which has a mere 5 MB of free space but it remains with same status.

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