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‎02-06-2023 07:50 AM - last edited on ‎02-07-2023 09:51 AM by HP Administrator

HP Recommended
Product: 14-cb174wm

Good afternoon people. I have an hp machine, model 14-cb174wm, SN: [Personal Information Removed] and I can't install windows 10,

the hd was formatted and the system that comes is Win 10 S mode. Can you please help me to solvethis problem please

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‎02-06-2023 10:58 AM

HP Recommended

Hi:

 

You can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with the notebook.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

Since you will need to use the tool to create the recovery media on a different PC you will need to enter your PC's product number in the tool's search window.

 

Your PC's product number is:  1A405UA#ABA

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