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HP Recommended
HP ENVY m7 Notebook PC
Microsoft Windows 8.1 (64-bit)

While using Design related software (Solidworks, Adobe Creative Suite) I have a common keyboard shortcut for "SAVE A COPY AS" that is CTRL+ALT+S and that is the way I have it in other notebooks, desktop computers and even Mac systems.

 

However, on my HP ENVY m7 Notebook, when doing the keyboard shortcut, I always get a "SYSTEM INFORMATION" window. This happens even when I'm right on my software window and completely ignores it... it just overrides whatever I'm doing and gives me the "SYSTEM INFORMATION"

 

I'm not sure if this is a Windows utility (which I doubt since my office desktop is also Windows 8.1 64 bit and it doesn't do this) or part of an HP utility

.

I haven't found a way to disable it and it.

 

It's really annoying since I have to go looking for the drop down menu to accomplish the "SAVE A COPY AS" command.

 

Does anyone know how to disable this utility/keyboard function?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Thanks for this fix. Just did it and this annoying feature is gone.

 

Still can't believe there is no easier/most direct way to disable this sort of thing directly from HP software... especially knowing how many shortcuts can be created in all the different softwares people use nowadays...

 

 

 

 

View solution in original post

4 REPLIES 4
HP Recommended

What a frustrating situation.  Same thing happened to me.

 

I found the file that launches the window and renamed it. Solved.

 

C:\Program Files (x86)\Hewlett-Packard\HP System Event\SysInfo.exe

 

I just renamed it to SysInfo2.exe and it fixed the issue.

HP Recommended

Thank you so much for this solution, working on Photoshop I use the command Alt-Ctrl-Shift S hundreds times a day, can immagine all the time a window pops up! The solution is simple, thank you!

Flavio

HP Recommended

Thanks for this fix. Just did it and this annoying feature is gone.

 

Still can't believe there is no easier/most direct way to disable this sort of thing directly from HP software... especially knowing how many shortcuts can be created in all the different softwares people use nowadays...

 

 

 

 

HP Recommended

Just as a heads up...
The path to SysInfo.Exe was different for me.

This is where it lived on my computer:
C:\Program Files (x86)\HP\HP System Event

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.