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HP Recommended
HP 15.6 inch Laptop PC 15-d5000 (4V9Y1AV)
Microsoft Windows 11

Hello, sorry for my English but I use a translator. I recently bought a HP notebook and I would need to disable bitlocker for a clean installation but it is not possible. Is there a solution? Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Zwhile,

 

Please find the alternative method below.

 

Using Command Prompt:

If you prefer using the Command Prompt, you can disable BitLocker using the following steps:

Open Command Prompt as Administrator:

  • Press Win + X and select Windows Terminal (Admin) or Command Prompt (Admin).

Check BitLocker Status:

 

Disable BitLocker:

 

Wait for Decryption to Complete:

 

After completing these steps, BitLocker will be turned off, and you won't need a recovery key to access your drive in the future. Make sure to back up your data before disabling BitLocker, as decryption processes can sometimes be interrupted.

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

View solution in original post

6 REPLIES 6
HP Recommended

Hi @Zwhile,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

To disable the BitLocker recovery key on your Windows 11 HP laptop, you will need to turn off BitLocker encryption. Here are the steps to do that:

1. Open Control Panel:

  • Press Win + S to open the search bar, type Control Panel, and hit Enter.
  • Click on System and Security.

2. Access BitLocker Drive Encryption:

  • In the System and Security section, click on BitLocker Drive Encryption.

3. Turn Off BitLocker:

  • Find the drive that is encrypted with BitLocker (usually the C: drive).
  • Click on Turn off BitLocker next to the drive you want to disable BitLocker on.
  • Confirm by clicking Turn off BitLocker again in the prompt.

4. Decrypt the Drive:

  • The decryption process will start. It may take some time depending on the size of the drive and the amount of data stored.
  • You can monitor the decryption progress in the BitLocker Drive Encryption window.

5. Restart the Laptop (if necessary):

  • After the decryption is complete, you might need to restart your laptop.

 

Please find the remaining steps in the next post.

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Hi @Zwhile,

 

Please find the alternative method below.

 

Using Command Prompt:

If you prefer using the Command Prompt, you can disable BitLocker using the following steps:

Open Command Prompt as Administrator:

  • Press Win + X and select Windows Terminal (Admin) or Command Prompt (Admin).

Check BitLocker Status:

 

Disable BitLocker:

 

Wait for Decryption to Complete:

 

After completing these steps, BitLocker will be turned off, and you won't need a recovery key to access your drive in the future. Make sure to back up your data before disabling BitLocker, as decryption processes can sometimes be interrupted.

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Hi Elohi, sorry for the delay, I inform you that the first solution with the control panel was not possible, (in the right-click menu there was no disable item) while I succeeded with the second option. Thanks for the reply ... a greeting .... Zwhile

HP Recommended

Hi @Zwhile,

 

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

 

If you need further assistance, feel free to reach out to us. 

Nal_NR-Moderator
I am an HP Employee

HP Recommended

but what if it says that it's locked the operation can't be performed because the volume is locked?

HP Recommended

in the control panel under bitlocker, when you right-click, the disable bitlocker option does not appear  

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