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‎10-03-2023 03:20 AM - edited ‎10-03-2023 03:20 AM

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14-dy0000 (241W3AV)

Notebook has been reinstalled with Win 11 twice.

After successfully setting it up and using it for around 5 minutes, the keyboard, mouse and fingerprint sensor are completely disabled (with the exception of the power button).

It's a touch screen device.

I suspect, though I have manually disabled the touchscreen, that it defaults to touchscreen only as if used like a tablet.

I don't know the solution.

Everything is updated. HP drivers are installed, the BIOS is updated, but still not working.

Any advice or resolution please?

1 REPLY 1

‎10-03-2023 09:18 AM

HP Recommended

I've now restored it to the original OS - Win 10 - but the keyboard, mouse and fingerprint sensor are still disabled.

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