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HP ENVY 17.3 inch Laptop PC 17-ch0000 (23S97AV)

Hi, i have decided to post here because i can't fix this problem on my own and i'm going crazy. Recently i've clean installed win11 with a usb made with Media creation Tool. During setup, the SSD didn't get recognized so i had to load drivers. After searching online i downloaded Intel RST drivers for 11th processors. Back to the win11 setup, the only drivers that got recognized by the setup were the VMD drivers. 

From there the setup finished and installed upon boot Windows update (24h2). 

Since then, windows keeps freezing for about 1 minute. I noticed that the SSD gets recognized as SSD (RAID) while before (in the previous iteration before the clean install) the SSD was (NVMe). I don't know if it's related but the thing is CPU, RAM and GPUs are normal during these freezes, the only thing weird is the SSD with 0 read/write operations with 100% usage. 

I tried following a few guides, but the BIOS on my computer doesn't let me disable RAID or VMD or Intel RST. I have tried different tools to check SSD health and all of them says it's fine, with a range that goes from 96 to 98%.

One last thing, in the BIOS the only info about the SSD is that it's "Non-RAID". 

This is a screenshot of the latest freezeScreenshot 2025-04-29 214512.png

2 REPLIES 2
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I'd like to add that during the freeze in "Performance Monitor", all processes disappeared with 100% maximum activity time and 0kb/sec I/O activities. 

Please somebody help, i literally can't do anything and don't know what to do!

HP Recommended

Hi @nothowstorygoes,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your PC!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

 

Update the Intel Storage Driver:

Visit Intel’s Download Center

Search for Intel Rapid Storage Technology.

Download and install the latest version available for your processor generation.

 

Change Power Plan Settings:

Go to Control Panel > Power Options.

Select High Performance or Balanced.

Click Change plan settings > Change advanced power settings:

Set Hard Disk > Turn off hard disk after to Never.

Set PCI Express > Link State Power Management to Off.

 

Disable SysMain (Superfetch):

Press Windows + R, type services.msc, and press Enter.

Find SysMain, right-click and select Stop.

Right-click again, go to Properties, and set Startup type to Disabled.

 

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.