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Disk/Volume not available

HP Recommended
Envy x360 convertible
Microsoft Windows 10 (64-bit)

Purchased new laptop - tried imaging old laptop to new one. Afterwards the new laptop (envy) would not boot. Tried resetting to factory via Hp cloud recovery tool but it failed to load the winpe environment. Tried re-installing windows from scratch with a new windows iso image but the drive's are not available to select for installation. Checked and confirmed in BIOS that the intel optane is working properly and i can see that the machine sees the drive in bios but no where else. I can't wipe it to start over because nothing else will see the drive. 



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Unless we are talking about very different things, imaging an older laptop to a new one is most likely NOT going to work.


Not only is the hardware likely to be different, such that the older drivers in the image do not work on the new laptop, the Windows license is tied to the old laptop and can not be transferred to the new one.  So, that is not going to work, either.


If the new laptop came both with Win10 preloaded and Optane memory, you should have left it alone.


Your best chance of getting it to work now is restoring it to its original condition using a factory reset.


Here are the following ways to accomplish a factory reset:
- Factory reset using internal HP image
- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using internal HP image ----------
HP preloads most PCs with a compressed Windows Image that can be used to completely restore the PC to its original condition. This image is contained in the Recovery partition, and if it is intact, it will generally work well.

To do this, you press the Esc key repeatedly while rebooting and when the HP Startup Menu appears, you select the option to do the reset -- usually F11. This will take a couple of hours or more to complete and when done, your PC will start over with initial setup screens. That means that EVERYTHING previously on your PC will have been erased: accounts, settings, personal data, applications, drivers.

NOTE that the disk drive has to be in excellent condition or this will fail. So, BEFORE you do this, instead of pressing F11 as above, press F2 to run diagnostics. If the disk test passes, you should be able to run the reset.

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link:

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged:

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info:

If HP no longer carries the media you need, another site you should check for HP Recovery Media is:

These work the same as the factory reset described above.

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