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‎08-11-2022 10:40 PM

HP Recommended

Hi team, my laptop has been stuck on a repairing disk screen for over 24 hours. Had a look at previous requests and saw instruction s to turn off and on and tap escape key. Followed instructions to complete quick test and once it gets to Hard Drive Short DST check it fails.

 

Failure ID: RPNJ1K-8BCB70-XD7X7F-60VK03

 

Any help appreciated 

Category:
1 REPLY 1

‎08-12-2022 07:03 AM

HP Recommended

Hello @E-hire 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) If (hard) drive test has failed -> replace (hard) drive !

 

(2) Install <windows operating system>

 

You need another computer to prepare usb flash drive

 

--- Solution ---  A)

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All software and drivers from HP are already included here )

 

--- Solution ---  B)

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

 

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers

 

(3) Please report your results

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