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ESBESB
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Display Off On Issue

HP Notebook 17-by1062st Product 6GR94UA
Microsoft Windows 10 (64-bit)

I have a new (one week) HP Notebook 17-by1062st Product 6GR94UA. It has a power button between the keys and the display. The button can be set to turn off the system, OR put the system into sleep, OR turn off ONLY the display. With the button set to turn off ONLY the display, the display DOES turn off. However, a few minutes later the display turns back on without any additional action from me. If I then press the button again, the display turns off and then stays off.

 

So how do I get this display to remain off after a single press of the button.

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Display Off On Issue

@ESBESB,

 

Welcome to the HP Support Community!

 

I recommend you follow the below steps and check if it helps.

 

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

 

If you continue facing the issue, then follow the below steps.

 

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

 

If the issue persists, follow the below steps.

 

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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