Display issue on the left side of the screen

[Deepivelu88]

The left side of my laptop screen is dark and the mouse doesn’t function on that side.

 

[Raj_05]

Hi @Deepivelu88,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing display issues on the left side of your HP Spectre x360 13 laptop's screen, there are several steps you can take to diagnose and potentially resolve the problem.

Check for Physical Damage: Inspect the screen for any physical damage, such as cracks or visible impact points. Physical damage can cause display problems and may require screen replacement.

Restart Your Laptop: Sometimes, display issues can be resolved by simply restarting your laptop. Restarting can clear temporary software glitches.

Update Graphics Drivers:

• Go to the HP website or use the HP Support Assistant to check for updated graphics drivers for your laptop.
• Download and install any available updates for your graphics drivers.

Adjust Display Settings:

• Right-click on the desktop and select "Display settings."
• Check the resolution and orientation settings to ensure they are configured correctly.
• Try changing the screen resolution to see if it resolves the issue.

Run Built-in Diagnostics:

• HP laptops often have built-in diagnostic tools. Restart your laptop and press the designated key (usually F2 or F12) to access the diagnostics menu.
• Run a display or graphics test to check for hardware issues.

Check for Software Conflicts:

• Sometimes, third-party software can conflict with your graphics drivers. Try booting your laptop in Safe Mode (usually by pressing F8 during startup) to see if the problem persists. If the issue goes away in Safe Mode, a software conflict may be the culprit.

External Monitor Test:

• Connect your laptop to an external monitor to see if the issue also appears on the external display. If the issue is only on the laptop screen, it may be a hardware problem.

System Restore:

• If the problem started recently, you can try using System Restore to revert your laptop to a previous state when the display was working correctly.

Hardware Inspection:

• If none of the above steps resolves the issue, it may be a hardware problem with the laptop's screen or graphics components. 

Remember to back up your important data before attempting any significant troubleshooting steps or hardware repairs, just in case anything goes wrong during the process.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support