Display scaling at 200% broken

[JMcG2024]

Hi all.  Since the windows 11 24h2 update I have noticed a stange issue. on reboot the scaling seems to be displaying at 300% rather than the default 200%. The cursor is huge and desktop space is too large.  On checking the scaling, it says its at 200%, but if you change it to any other value then back to 200% again, it all corrects itself. Once corrected, if you restart, it won't happen again. However if you shut down rather than restart, when you next boot up - it will all start again.

Drivers all up to date, everything else also up to date, and only an issue since the 24h2 update not so long ago.

Anyone else notice this, or have any solution? Many thanks 

[JMcG2024]

A follow up to this, i have found a "fix", the issue seems to stem from the fast start/boot option.  If you shut down then power back up within a fairly short time scale - it seems the above happens.  I disabled the fast start option, meaning starting up takes a few seconds more - but the problem goes away.  This seems to be an issue with the 24H2 release, hopefully itll be addressed at some point, in the meantime this works

[hbegaki]

Did you find a permanent solution ?

[JMcG2024]

Unfortunately not, if you roll back to windows 11 22H2 it doesn't happen, so it's definitely a 24H2 issue

[hbegaki]

I  did callHP and also Microsoft and explain the problem. But I am not sure if they can find a solution in a short time. I think this is linked to Intel graphics driver which should be updated accordingly windows 24H2 release. What do you think?

[JMcG2024]

I have updated the graphics driver to the latest HP recommended one, as well as trying the latest intel supplied one, neither makes any difference unfortunately. Since it's only started since the 24H2 update and seems to be linked to the fast start feature, it seems to be really a problem for Microsoft to sort out. Turning off fast start does fix it, it's not ideal but it does work

[hbegaki]

Did you download the new update released yesterday KB5048667 ?

Did it solve this problem?

[JMcG2024]

I have and no, this update is just a security update, it wouldn't be likely that it would 

[hbegaki]

Hello,

I did start a conversation with INTEL regarding this issue, because I am thinking that it is linked to graphic driver which used in the system.  But they did request from me to do a lot of things, where I am not so much software and hardware friendly. Maybe you can join also the conversation and check their requests . Here is the link and what they did request latest :

https://community.intel.com/t5/Graphics/HP-Spectre-X360-scaling-problem-linked-to-graphic-card-drive... 

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file. 

Kindly share a screenshot of the issue as it appears on your screen, this will allow us to better understand and visualize the issue.

To confirm, have you tried adjusting the cursor Size?

Please try the recommendation below:

Kindly perform a Clean Installation of the OEM Driver: Version 32.0.101.5768 Rev.A

If the issue persists, perform a Clean Installation of our Generic Graphics Driver: Version 32.0.101.6325_101.6253

[hbegaki]

Hello,

I did chat with INTEL for this issue and received this information below.

I am not so good to try their recommendations, maybe you can try and check the result.  I made the part BOLD, which can be helpfull by the beginning.

Here with INTEL recommandation for this issue:

We tried to replicate the issue, but the replication was unsuccessful, and there might be a possibility of some settings corruption inside of OS after upgrade.

I've checked the community links, and everybody are trying to do something with scaling, which doesn't have any other options apart from setting value. So, we can check possible fix something in OS and then install fresh drivers.

1) Make sure that all default Windows updates are installed.

2) Download latest Intel graphics drivers. Intel released new driver with version Intel® Graphics Driver 32.0.101.6449/32.0.101.101.6256 (1/2/2025).

3) Download latest DDU (and extract to be used).

4) Open Terminal or Command line as administrator and enter each command separately (wait till finish):

• DISM /Online /Cleanup-Image /StartComponentCleanup
• Dism /Online /Cleanup-Image /RestoreHealth
• SFC /ScanNow
• Copy entire command line output after last command to a text file if there will be any errors.

5) Reboot PC to safe mode and run DDU.

6) Boot to Windows normal operating mode.

7) Install Intel drivers (don't select clean install).

8.) Test current configuration.

If the issue persists, I am to proceed with further investigation of the issue you've reported, and I truly understand you are uncomfortable generating the SSU log file. However, this will help us check your system configuration and firmware/drivers installed that is needed for further checking. This way we can, check further for any possible coordination with OEMs (MSFT and HP).

The application is very easy to use, as you can check the Help Guide for the Intel® System Support Utility. Download the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt). Attach the SSU log file (.txt) as you reply to this post.

As per your question:

Why Hp support Assistant shows still the one: 32.0.101.5768 Rev.A ?

Based on the screenshot you shared, it is HP driver page, therefore, no matter how much you update, their download page will show what their available latest/newest driver version is, which for this instance is the version 32.0.101.5768 Rev.A.