Display scaling at 200% broken

[JMcG2024]

I have spoken to them too, and this won't work. It's classic stalling and refusal to take it seriously.  As soon as you install the Intel driver, you'll have a matter of minutes before windows update will re ove that driver and roll back to the official HP driver. It's never recommended to use drivers not signed by the manufacturer, windows update reinforces this very quickly 

[hbegaki]

What is you recent suggestion? What we have to do for the moment? Do we have just sit and wait? How we can accelerate, that they can find a solution  for this issue quickly?

[JMcG2024]

Until HP take control and work for a solution with intel and microsoft, i suspect this wont be solved.  One way is to disable fast startup.  The other I have found is to download an app call SetDPI (google it).  This allows you to create a batch file to run at start-up which resets the dpi.  Place a batch file with the following beside the downloaded SetDPI.exe.  You can google how to set this to run at startup:

SetDPI.exe 175
SetDPI.exe 200
taskkill /F /IM explorer.exe
start explorer.exe

This will change the dpi to the default 200%, and restart explorer.exe which is needed.  Im using this at the moment and it works fine

[hbegaki]

Hello,

Thank you very much for your informatiı-on.

Is it possible to send me the web link where to download this app  and also how to use it?

[JMcG2024]

I didn't know how to use it either but if you Google it there's lots of forums with a lot of information on where to get it and full instructions on how to use it

[hbegaki]

Hello,

Here is one information today from other user, who have same problem and join INTEL Community chat :

Hello,

I'm not sure, but...

Until yesterday when I turned on 'Fast Startup' the issue would come back.
But yesterday I did two things:
1. In the BIOS settings I selected 'Load defaults and save' (although I hadn't changed anything in bios), it didn't help.
2. Then I downloaded the BIOS update from HP support page. Although the version was the same as the one installed on the computer, I still performed the update and after this step the problem with the mouse cursor size disappeared.
I tried to turn off and on 'Fast Startup' several times, the problem did not come back.

All the other steps (changing drivers, DDU, DISM, SFC, Scaling settings, etc.) did not give results.

This is a risky operation, so if you are not experienced in this, do not do it yourself, ask for help or wait for Intel's response.

[JMcG2024]

My system has the latest bios for quite some time. I have noticed though within the last week the issue may be resolved.  I too have reeneabled fast startup and the issue seems gone.  The only thing I have done recently was to use the setdpi application to force the dpi to the correct values at startup.  It could be that this has had made a registery change.  Either that or a windows update has fixed the issue.  It's not a bios change however, so I wouldnt mess around in there unless you feel you need to

[VIKI1610]

Facing the same issue, got few more windows updates but still the problem is nor fixed.

[JMcG2024]

Agreed, it's still not fixed. It seemed to not happen for a day or two, but no it's stills there. I don't think it will be a Microsoft issue alone, I think HP will need to work with intel to fix it via a specific driver update. HP don't seem very interested in doing so it seems. You would hope an HP representative would read these forums, but it seems they don't.  It is absolutely a DPI issue on startup, using the dpifix file which can be found online and running this, it corrects it, but that's a third party unsupported tool and shouldn't need to be used.

[hbegaki]

Here with the conversation link  (last page) with INTEL about this issue:

https://community.intel.com/t5/Graphics/HP-Spectre-X360-scaling-problem-linked-to-graphic-card-drive...