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HP Recommended

The product name is HP laptop 15s-fr2006TU and the product id is 34W78PA#ACJ

1 REPLY 1
HP Recommended

You said the display turned off, so does that mean that the screen went black?  What were you doing at the time?

 

How old is the laptop and how long has this been happening?

 

What is the state of the laptop at present?



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