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Unexplainable-0
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Do I get a new computer or can I save mines

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Hp Notebook
Microsoft Windows 10 (32-bit)

Hello everyone First time on here 

I'm having a problem with my HP Notebook 17-y009cy  I have windows 10 

I went to turn on my laptop and its taking a long time to load it say Automatic repair 

Then its Diagnosing your pc stays like that for a good 20 mins and then turns off before it was asking if I wanted to reset my computer but I just shut it down in stead because I didn't know what I was doing . As of now it's not giving me that  Option any longer 

 

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WAWood
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@Unexplainable-0 

Unfortunately, this message nearly always means that a recent Windows Update failed and Microsoft then tried to recover from that, but that failed, so it's trying over and over again -- and will never succeed because Windows Update got corrupted in the process. Unfortunately, this is NOT a new issue with Win10 Windows Updates.

This problem is very difficult, if not impossible to fix -- from the standpoint of making repairs and leaving your stuff intact. Some steps for trying this are listed below, but they are very hard to do and if they do not work, you are faced with doing a complete Windows reinstallation to get your PC back working again.
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First thing you need to do is see if you can restart in Safe mode -- by doing these steps: https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html

If you don't know how to start using Advanced Startup Options, then read this: https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

Then, follow these steps to reset Windows Update: https://www.tenforums.com/tutorials/24742-reset-windows-update-windows-10-a.html

If these work, when you finally reboot, you should then be able to login to a working Windows desktop.

If these don't work, then report that back here as we will then have to provide you information on reinstalling Windows.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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