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HP Recommended
HP Spectre x360 Convertible Laptop PC 14-ea1000 (446B8AV)
Microsoft Windows 11

In another discussion elsewhere on this support group I went through an issue with Photoshop crashing on my HP Spectre X360 14, and found the culprit to be an "OpenCL and OpenGL Compatibility Pack." I only know about that pack because it showed up in "Apps and Features," when I went through the list uninstalling things while troubleshooting:

 

open-cl-gl-compat-pak.gif


The only information I can find about that pack is on a Microsoft page:

 

"This compatibility pack allows more of your favorite OpenCL™ and OpenGL® apps to run on a Windows 10 PC that doesn't have OpenCL and OpenGL hardware drivers installed by default. If a DirectX 12 driver is installed, supported apps will run with hardware acceleration for better performance. This package supports apps that use OpenCL version 1.2 and earlier and OpenGL version 3.3 and earlier."

 

I read that but it really didn't clarify much to me.

 

  • e.g. Does my Spectre 2-in-1 "have OpenCL and OpenGL hardware drivers installed by default" ?
  • e.g. "If a DirectX 12 driver is installed, supported apps will run with hardware acceleration for better performance." – does my Spectre 2-in-1 have Direct X12 drivers installed? What supported apps would that affect? (Photoshop?)
  • e.g. "This package supports apps that use OpenCL version 1.2 and earlier and OpenGL version 3.3 and earlier." Are there later versions of OpenCL/Open GL and the package would not work with them? How do I know what OpenCL/OpenGL versions my computer has/uses?

Basically, by uninstalling that pack to solve the Photoshop crashes/freezes, have I kneecapped my computer and/or its apps by doing so?

 

If it's relevant, I upgraded to Windows 11 Pro (21H2).

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