• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-23-2019 06:33 PM

HP Recommended
Product: HP 14-cm0005au
Operating System: Microsoft Windows 10 (64-bit)

Hi. Recently last year i bought HP 14-cm0005au in an electronic shop at my town. It was great nothing pretty bad. But when i bought it, the seller said there will be an extra cost for original windows 10. When i saw the laptop details at HP's website the laptop comes with windows 10. Is it true that i have to pay again fo the original/ or is it allready original even without paying twice?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-23-2019 06:42 PM

HP Recommended

@Pleawws_reply 

 

It has   Windows 10 Home Single Language 64 pre-installed. Its specs

 

   https://support.hp.com/za-en/document/c06062666

 

No, you don't have to pay again UNLESS you upgrade Windows 10 Home Single Language 64 to other Windows 10.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-23-2019 06:42 PM

HP Recommended

@Pleawws_reply 

 

It has   Windows 10 Home Single Language 64 pre-installed. Its specs

 

   https://support.hp.com/za-en/document/c06062666

 

No, you don't have to pay again UNLESS you upgrade Windows 10 Home Single Language 64 to other Windows 10.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.