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‎07-29-2024 08:32 AM

HP Recommended
Product: HP Pavilion 16 inch Laptop PC 16-ag0000 (955U3AV)
Operating System: Microsoft Windows 11

HP Cloud Recovery Tool is failing I already downloaded the last version but it still falling about authentication invalid or expired.

Salvador52_0-1722263510991.png

do you have some information about it, Thanks by your support.

 

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2024 11:17 AM

HP Recommended

I was having the same problem today and contacting HP support today (7/29/24) was an absolute nightmare. Contacting them via their website wasn't working and it took over an hour to get a response via chat on Facebook. Anyway, try opening the Microsoft Store to see if there are any updates or try uninstalling and reinstalling. HP must have done some sort of update today to the recovery tool and I've gotten it to finally get past that message and work. Don't know what's going on with them today but they must be having a lot of issues.

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3 REPLIES 3

‎07-29-2024 11:17 AM

HP Recommended

I was having the same problem today and contacting HP support today (7/29/24) was an absolute nightmare. Contacting them via their website wasn't working and it took over an hour to get a response via chat on Facebook. Anyway, try opening the Microsoft Store to see if there are any updates or try uninstalling and reinstalling. HP must have done some sort of update today to the recovery tool and I've gotten it to finally get past that message and work. Don't know what's going on with them today but they must be having a lot of issues.

1 person found this reply helpful
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‎07-29-2024 11:54 AM

HP Recommended

Update was there on my side and is currently generating a USB stick, so all seems to work again !

2 people found this reply helpful
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‎08-01-2024 07:04 AM

HP Recommended

Thanks, this issue was solved, now is working fine the app.

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