Does A2DP run for Windows 10?

[AZimmi]

No connectivity in bluetooth setting to newer (3y)headset (Sony)

[praveen196]

@AZimmi Welcome to HP Community!

I understand that you are unable to connect Bluetooth.

Let's start with the Hard Reset: (To release any excessive static causing the issue). 

This method works for a variety of Driver connection and ‘stuck’ program issues. 

• Shut down the computer 

• Disconnect all external devices - everything. 

• Remove AC power and the battery 

• Press and hold power button for at least 30 seconds 

• Reconnect the AC power (only), 

• Power on > Login 

• Next time you shut down the system, reinstall the battery, and follow the below steps. 

For more steps: Click here 

To help you in Understanding and troubleshooting Bluetooth wireless technology: Click here 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!