Does my bundled warranty include Accidental Damage Protection?

[Kris188558]

So I accidentally damaged my laptop screen and wondered if my warranty would cover it and I came to know through virtual assistance that those who have Accidental Damage Protection prior to the damage could possibly be helped. I never really purchased any of those HP care packs but my bundled warranty appears to include it but I'm not so sure myself if it is valid the same way a HP care pack would. My warranty is still active by the way. 

I'm asking for confirmation if I could indeed make use of ADP included in my bundled warranty for my broken laptop monitor.
Thank you.

[Hawks_Eye · Accepted solution]

Hi @Kris188558 

Thanks for explaining everything so clearly—and I’m really sorry to hear about the screen damage. That’s a tough situation, especially when it’s unclear whether your warranty includes Accidental Damage Protection (ADP).

As per the image shared, Yes I see there is a mention of accidental Damage Protection. In this case HP should be able to assist you with repairs or replacement.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye