Does not restore after recovery

[dbarreto18]

Computer does not restore after doing a recovery. Ive used the HP Manager and the F11 option and once recovery is done final step is to restore computer and I click restore and it never finishes. Ive turned it off and when it comes back up it tells me that restore was not completed and the recovery action couldnt be completed.

[IT_WinSec]

Hi @dbarreto18

Welcome to the HP Support forum.

What operating system you are trying to restore/reinstalla ?

Please, provide your full computer model and product number (p/n) >> http://support.hp.com/us-en/document/c00033108

[dbarreto18]

Model: HP 15 TouchSmart Notebook PC

Product Num: J8A22UA#ABA

500Gb

 OP System: WN 8 

[IT_WinSec · Accepted solution]

Thank you @dbarreto18

Recovery partition may be corrupt [software problem] or there may be some sort of a hardware problem with your PC. Please, run a F2 diagnostics to rule out a hardware problem (just in case) >> https://www.youtube.com/watch?v=6JXUp43ahHA

When the built-in recovery partition does not work for whatever reason, you will need to use a different method for recovery. These methods include clean Windows 8.1 reinstallation *or* usage of your own HP Recovery media *or* usage of HP provided recovery media

Since you don't have your own media [probably haven't created one in the past] , you need to purchase it. The recovery kit costs around 27 to 30 USD and this is the one for your PC model >> http://www.computersurgeons.com/p-24457-windows-81-64-bit-usb-recovery-kit-785699-001-for-hp-pavilio...

Once you receive the USB pendrive, plug it in and follow the steps to boot from it and reinstall Windows, drivers, HP apps >> http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&section=ccweb&sfs=tdoc&lc=en&language=e...

[dbarreto18]

Thanks for the info.

I did run the hw diagnostics and found that he does not  recognize the optics. My CD drive does not open and I think that its what was detect ( it just stop working one day). But ill by the drive and see how it goes. Question: could the optics mean something else?

Again thanks for the help!!!!

[dbarreto18]

Another question: Ive been trying to buy USB recovery drive but have not found it. Can you prove a link. Dumb question but want to be sure what to buy.

Thnks

[CherylG]

@dbarreto18

The link to buy Recovery Media was posted above by IT_Winsec.

http://www.computersurgeons.com/p-24457-windows-81-64-bit-usb-recovery-kit-785699-001-for-hp-pavilio...

[IT_WinSec]

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@dbarreto18 wrote:(...)Question: could the optics mean something else?

Again thanks for the help!!!!

---

This CD drive optics problem is not related to the recovery failure at the moment.

You are welcome !

[dbarreto18]

Update: I bought the USB Recovery Media and have gone thru several step but no luck; system does not want to restart by any means. Basically without the restart changes does not take affect. I've gone thru running recovery thru the usb (F9), ive disabled the secure boot (F10), ive used the F11 also but every time i complete the action and computer needs to restart for changes to take place it freezes. Not sure what to do. Is there a way to force Restart or what do you think I should do.
Any advice is well apreciated!!!

[IT_WinSec]

Hi @dbarreto18

1) When you performed the F2 hardware diagnostics, did it find some problem or issues with your hard disk drive, or only with the optics (CD) ?

2) Please, do not use the F11 option anymore - you already have a recovery media. Sometimes the recovery media may also be corrupted but you should be unlucky to have both recovery partition and recovery USB corrupted. I will assume the recovery partition is OK

3) So, basically, you have entered BIOS F10, disabled Secure Boot ? Is this correct ?

3.1 ) Did you insert the USB pendrive and did you press F9 to boot from it ?

3.2 ) If you did, could you describe in details the entire recovery process, what you click and choose, any messages or errors ?

3.3) Could you take a few pictures from your camera/smartphone and post them back here ?

3.4) Could you describe the freezing ?

Once recovery is done, you should restart the PC and boot from the hard disk drive

Looking forward to your clarifications.