cancel
Showing results for 
Search instead for 
Did you mean: 
ray7777
New member
1 0 0 0
Message 1 of 2
247
Flag Post

Solved!

Does warranty cover malfunctioning keyboard?

HP Recommended
HP Pavilion - 15-cw1500sa
Microsoft Windows 10 (64-bit)

I bought this laptop new in October but I accidentally spilled a drink and it has gone into the keyboard. 

 

Most of the keys work (although a lot are sticky and hard to press) but the CTRL key is broken, and sometimes if you press it, it gets 'stuck' somehow and acts as thought it is being permanently pressed down, and I then can't type anything - for some reason when this happens the windows menu key no longer works and instead you have to press ESC? Restarting it fixes it but it keeps getting stuck somehow and then I can't type anything, all links I click in google chrome open in new tabs, etc. For some reason the on-screen keyboard also does not work when the CTRL key gets stuck. 

 

I can't afford to replace it and it is still under the warranty it comes with - please tell me whether I can get it repaired/replaced under this?? I need this laptop for all my university work. 

1 REPLY 1
WAWood
Level 16
Level 16
30,538 30,445 2,784 6,722
Message 2 of 2
Flag Post
HP Recommended

@ray7777 

The warranty covers only manufacturing defects. 

 

What you did to the keyboard was Accidental Damage, and that is NOT covered by the warranty.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation