cancel
Showing results for 
Search instead for 
Did you mean: 
CoryB44
New member
1 0 0 0
Message 1 of 2
98
Flag Post

Doing a factory reset on my Hp Dv6 without knowing the administrator password

HP Recommended
Hp Dv6
Microsoft Windows 10 (64-bit)

I bought a laptop that I do not have administrative access to accidentally deleted my access to the registry and cannot do a factory reset or access my bios or boot options. How do I gain administrator access

1 REPLY 1
WAWood
Level 16
Level 16
30,743 30,650 2,800 6,761
Message 2 of 2
Flag Post
HP Recommended

@CoryB44 

I wish we could help you, but sorry, due to changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

In addition, according to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1.  Goto this page https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.

 

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation