Don’t have a disk to reset password

[Mari0327]

I can’t unlock my home laptop and don’t have a disk 

[Qsaifoddin]

Hi @Mari0327 

I'm sorry to hear that you're having trouble accessing your laptop. While I specialize in HP products, here are general steps you can try to regain access to your device without a reset disk, particularly for Windows systems:

For Windows Systems:

1. Use Password Reset Disk

If you don’t have a reset disk, you typically can’t reset your password with this method. Consider these alternatives:

2. Microsoft Account Password Reset

• If your account is linked to a Microsoft account, visit the Microsoft password reset page to reset your password. Follow the instructions provided to regain access.

3. Safe Mode with Command Prompt

• You can try accessing the laptop through Safe Mode:
  • Restart the laptop and press F8 (or Shift + F8) continuously at boot-up until you reach recovery options.
  • Navigate to "Troubleshoot" > "Advanced Options" > "Startup Settings" > "Restart."
  • After the laptop restarts, select "Enable Safe Mode with Command Prompt."
  • Use the command prompt to create a new user account or reset your password. Please note, this may require some technical knowledge.

4. Use Another Administrator Account

• If there’s another account on the laptop with administrative privileges, you can log in with that and change your password from there.

5. Local Computer Repair Service

• If these options are not suitable or successful, consider reaching out to a local computer repair professional who can offer assistance directly.

These are general guidelines that apply broadly and should be done with caution. For specific information related to your laptop model and situation, I recommend contacting your device's support service for further assistance.