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‎09-18-2019 02:27 PM

HP Recommended
Product: f5y29ua#aba
Operating System: Microsoft Windows 8.1 (64-bit)

I inherited this laptop from my deceased sister.  When I power it up I get a screen asking for the administrator or power password.  I haven't got a clue as to either.  What can I do?

3 REPLIES 3

‎09-18-2019 04:10 PM

HP Recommended

@Fred1259 

I wish we could help you, but sorry, due to recent changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html



I am a volunteer and I do not work for, nor represent, HP
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‎09-21-2019 08:49 PM

HP Recommended

I took the laptop to an IT professional who took care of the problem.

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‎09-22-2019 08:57 AM

HP Recommended

Glad to hear you got it fixed.



I am a volunteer and I do not work for, nor represent, HP
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