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‎03-11-2023 12:19 AM - last edited on ‎03-11-2023 11:10 AM by Retired

HP Recommended
Product: HP ZBook 17 G5 Mobile Workstation

The Serial Number is [Personal Information Removed] for my computer. Since I upgraded to windows 11 my computer has been slow and sometimes crashes on me. All I want is to downgrade to windows 10 but I'm not sure how and there are files I need to save. If you can show me how to keep the files I need and how to downgrade to windows 10 then I can do it myself. 

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1 REPLY 1

‎03-11-2023 08:01 AM

HP Recommended

Hi:

 

If it has been more than 10 days since you upgraded your notebook to W11, then the only way to go back to W10 would be to clean install W10.

 

Save any personal files you want to reinstall afterward and use the HP cloud recovery client utility to create a bootable USB recovery drive to factory reset your notebook to W10.

 

Driver - HP ZBook 17 G5 Mobile Workstation | HP® Customer Support

 

Here is an info link for how to use the utility:

 

HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Customer Sup...

 

If it has been 10 days or less since you upgraded to W11, see how to easily go back to W10 by following the guidance at the link below:

 

Downgrade from Windows 11 to Windows 10 - Microsoft Community

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