Download Windows 8

[juliodiab82]

Hello,

Since I encounter huge trouble with linux video driver, I would like to reinstall wimdows 8, as originally installed on my notebook.
Would it be possible ?

[WAWood · Accepted solution]

@juliodiab82

Hello;

Allow me to welcome you to the HP forums!

There are two ways to reinstall Win8x on your PC:

1) From MS.  Use this link to create Win8x installation media on  USB:  http://windows.microsoft.com/en-IN/windows-8/create-reset-refresh-media

Once you have that, reboot your PC from the USB stick and install Win8x.  Since the original HP product key is encoded into the UEFI firmware of your PC's motherboard, once you reboot and get online, Win8x SHOULD be reactivated, automatically.

2) From HP.  IF method 1) does not work, then you have to restore to using HP Recovery Media to restore the PC to its original condition.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good Luck

[juliodiab82]

Thanks for your quick answer 🙂