Downloading/Enabling Tpm 2.0

[Holamakrol]

Hello i have been trying to enable tpm 2.0 in my bios settings, but it says its already availaible , but it says on my computer incompatibility pop-up, i wonder if there is any other way to enable this tpm to 2.0, because my computer needs it, for a video game, i really tried to reasearch and look for videos, but they show the method i already have tried, and its weird because its already enabled in the BIOS settings, but still wont work and still doesnt detect it, i hope anyone can help me with this

[A_Gayathri]

Hi @Holamakrol,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing an issue with enabling TPM 2.0 on your OMEN By HP 25L Gaming Desktop PC running Windows 11. If TPM is enabled in your BIOS settings but Windows still doesn't recognize it and shows an incompatibility pop-up, there could be a few reasons for this.

Here are some steps you can try to troubleshoot the issue:

• Check TPM Firmware Version: Ensure that your TPM firmware version is compatible with Windows 11. Sometimes, even though TPM is enabled in BIOS, the firmware version might be outdated, causing compatibility issues with Windows 11. You may need to update the firmware if an update is available.
• Clear TPM: Try clearing the TPM and then re-enabling it in BIOS. Sometimes, clearing the TPM can resolve issues related to detection.
• BIOS Update: Check if there are any BIOS updates available for your OMEN By HP 25L Gaming Desktop PC. BIOS updates can sometimes include fixes for TPM-related issues.
• Driver Updates: Ensure that all your device drivers, especially the TPM driver, are up to date. You can check for driver updates through the Device Manager or HP's support website. Software and Drivers for OMEN by HP 25L Gaming Desktop GT15-0017nl PC
• TPM Initialization: In some cases, TPM might need to be initialized within Windows. You can do this by searching for "TPM Management" in the Start menu, then following the prompts to initialize TPM.
• Security Policy: Check if there are any group policies or security settings in Windows that might be affecting TPM detection. Ensure that the security policies related to TPM are configured correctly.

Refer to this document:  OMEN by HP 25L Gaming Desktop PC GT15-0000i  

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Holamakrol]

Hello @Gaya1239, I have already updated firmware, it doesnt need update, i also updated my BIOS, i also cleared my TPM, and all of my driver is up to date, unfourtently it still doesnt work, i need TPM 2.0 enabled to play a video game League Of Legends

[A_Gayathri]

Hi @Holamakrol,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.