Dragonfly reset gone wrong

[SooS458]

My notebook is fairly new but became extremely slow to the extent unusable. I did get in touch with tech support without much success. Then I tried to reset to computer. Now it enters the bios but asking me to enter the password or fingerprint. None being recognised. I’m using WhatsApp tech support but so far nothing has helped. I was asked to enter F11 but no success. Any advice to recover the dragonfly much appreciated. 

[WAWood]

@SooS458 

<Sigh>  Every time I read one of these Factory-Reset-Failed posts I cringe and continue to wonder why everyone seems to think a factory reset is a miracle cure when, in many cases, it only serves to make things worse!

If a factory rest starts out OK and then halts part way through, that is nearly always an indication of a failing drive -- which is a hardware issue that a factory reset will do nothing to fix.

To check for hard drive failing, if your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) press the Function key for testing the hard drive (usually F2) and let it run.