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Microsoft Windows 11

When I try to install window through my flash drive, it show me drive driver not found and alos partition not showing and I try to download software but it is not available on the website for my laptop (15s-eq3007nx) please fix it

2 REPLIES 2
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If your laptop came with Win10 preloaded, there is a good chance it is not compatible with Windows 11, and trying to force such an install will trash your computer.  If it IS compatible with Win11, you would have been offered an in-place Upgrade.

 

So, why are you trying to install Win11?



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

@12088 

 

The product specs for your notebook indicate that it came with W11 from HP.

 

HP Laptop 15s-eq3007nx | HP® Saudi Arabia (bingj.com)

 

There are a few folks that have notebooks with AMD Ryzen processors that get that error, but there are no storage controller drivers that I have been able to find to get Windows to see the drive.

 

I suggest you post your question on the AMD support forum if you want to clean install W11.

 

Drivers & Software - AMD Community

 

You should be able to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the utility. 

 

You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Microsoft Store Apps

 

Since you have to use the utility on another PC, you will need to enter your PC's product number in the tool's search window in order to proceed to make the recovery media. 

 

Your PC's product number is 6W2Q8EA, but I don't know what the 3 characters are that are to the right of the # sign.

 

You have to enter the full product number 6W2Q8EA#XXX

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