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04-13-2020 03:08 PM - edited 04-13-2020 03:56 PM
I recived this error message while testing my friend drive, what does the code mean?
SMART check : PASSED
Long DST : Failed
FAILURE ID :OQCFHA-000A38-XD7W2J-61F503
Product ID : 2DV98UA#ABL
Current Bios version: 1.18.0.0
04-13-2020 04:34 PM
Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.
For Windows 7 and Windows 10. Please use Cloud Recovery tool:
https://support.hp.com/au-en/document/c06162205
Regards.
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