• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-07-2017 12:38 PM

HP Recommended
Product: Pavilion Laptop
Operating System: Microsoft Windows 10 (64-bit)

On my Laptop I keep seeing tis "Driver Detective". It also says that 1 of my drivers is out and I need an update. When I click on it , it takes mt to an Web page and they want $29.95 for a subscription.

  

  Does anyone know if HP recommends this software? I don't want to down load something and then mess up my computer.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-07-2017 01:28 PM

HP Recommended

Hello @cbbob

 

Please, uninstall Driver Detective software - you do not need it. You will only get your wallet with less money, you do not need it and it may cause failure.

 

Please, use this method to update your stuff >> http://support.hp.com/us-en/document/c03330139

 

More information > http://www.howtogeek.com/98465/htg-explains-when-do-you-need-to-update-your-drivers/

 

 

Hope this helps.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎01-07-2017 12:51 PM

HP Recommended

HI.

 

Please do not make the mistake of downloading pages containing virus drivers, you will have blue screenshots BSOD.
Enter the control panel, system, the device manager, on the device that is missing right click, properties, details, copy and attach the hardware IDs.

 

Regards.

☑ I do not work for HP, I volunteer.
☑ To close the topic, check "accept as a solution" the correct answer or Thumb to say thank you.
☑ I'm sorry but you do not answer questions privately.
Was this reply helpful? Yes No

‎01-07-2017 01:18 PM

HP Recommended

Will the device tell me what device that has the driver missing? There is no device missing they say just a driver

Was this reply helpful? Yes No

‎01-07-2017 01:28 PM

HP Recommended

Hello @cbbob

 

Please, uninstall Driver Detective software - you do not need it. You will only get your wallet with less money, you do not need it and it may cause failure.

 

Please, use this method to update your stuff >> http://support.hp.com/us-en/document/c03330139

 

More information > http://www.howtogeek.com/98465/htg-explains-when-do-you-need-to-update-your-drivers/

 

 

Hope this helps.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎01-07-2017 02:03 PM

HP Recommended
@cbbob wrote:

Will the device tell me what device that has the driver missing? There is no device missing they say just a driver

You do not know what device manager are where the drivers are, from your computer.

☑ I do not work for HP, I volunteer.
☑ To close the topic, check "accept as a solution" the correct answer or Thumb to say thank you.
☑ I'm sorry but you do not answer questions privately.
Was this reply helpful? Yes No

‎01-07-2017 05:17 PM

HP Recommended

Thanks, I deleted it

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.