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‎02-15-2020 04:45 PM

HP Recommended
Product: HP Probook 6560b
Operating System: Microsoft Windows 10 (64-bit)

Hello there,

 

Please I need a Driver for USB\VID_138A&PID_003C\0020BEF32089.

 

I really hope you can help me.

1 REPLY 1

‎02-15-2020 05:45 PM

HP Recommended

Hi:

 

You need this driver...

 

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

 

https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58900.exe

 

You will need to manually install the driver if the auto install method doesn't work.

 

To do that, go to the device manager, click on the USB\VID_138A&PID_003C device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp58900.

 

Make sure the Include Subfolders box is checked, and the driver should install.

 

Then restart the PC.

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