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HP Recommended
Pavilion dv5-1251nr
Microsoft Windows 10 (64-bit)

Am trying to install a driver (sp50858.exe) I downloaded from HP support but it gets blocked by windows,Annotation 2020-06-03 154058.pngAnnotation 2020-06-03 153759.png

Please help.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Omoth

 

Since the laptop is not tested for win10, the drivers for the same aren't released.

We recommend reverting to the originally installed OS or to upgrade the device, as updates for the same no longer available.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

5 REPLIES 5
HP Recommended

@Omoth

 

Welcome to HP support community.

 

Which driver are you trying to install?

Sandytechy20
I am an HP Employee

HP Recommended

First I went to Device Manager and found a System Device without a Driver

Annotation 2020-06-10 202741.png

Then went to check the Hardware Id for the Device

Annotation 2020-06-10 202829.png

After some extensive search I found it may be Intel (R) 82802 Hub Device, Intel (R) Management Engine or Intel (R) Trusted Execution Engine. I hope with your help I'll manage to get the exact driver, thank you.

HP Recommended

@Omoth

 

Did you have any issues with the computer before you began your search to find the driver?

When did you first get the error?

Did you try doing system restore?

Sandytechy20
I am an HP Employee

HP Recommended

The Laptop is fine, it's just very old (Pavilion dv5). I upgraded from Windows Vista to Windows 10 for security reasons. I just think if HP put the device there it must be for a reason and I'm just looking for the Windows Vista driver (almost all my drivers are old) since the laptop is no longer supported, thanks again for trying to help, I'm sure we'll figure it out.

HP Recommended

@Omoth

 

Since the laptop is not tested for win10, the drivers for the same aren't released.

We recommend reverting to the originally installed OS or to upgrade the device, as updates for the same no longer available.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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