Driver deleted many issues, need help

[Cdneedshelp1]

A few months back I accidentally deleted a driver from my laptop. I own the HP Envy x360 convertible 15-ee1xxx. I had to have it repaired, which left the touch screen not working. Because of this I decided to delete the driver for the touch screen(like a fool) bc I figured if I doesn’t work than I can delete it. After I deleted it the WiFi immediately stopped working and the cursor has been trapped in an invisible box that it can’t really leave. I’m not fully sure if the WiFi and cursor are related to deleting that driver, I think they are but that extends past my computer knowledge. Where can I find a download for the driver? Are the WiFi and cursor related?? If not any ideas for fixing them too?

[Kuroi_Kenshi]

Hi @Cdneedshelp1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check for Missing Drivers in Device Manager

• Open Device Manager:
  • Press Windows+X and select Device Manager.
  • Look for any devices with a yellow triangle or missing drivers under Human Interface Devices, Network adapters, and Mice and other pointing devices.

2. Reinstall Deleted Drivers

• Download and install drivers from HP Support:
  • Visit the HP Support website.
  • Enter your laptop’s model number (HP Envy x360 Convertible 15-ee1xxx).
  • Download and install the latest drivers for touch screen, WiFi, and trackpad.

3. Update Windows

• Ensure Windows 11 is up-to-date:
  • Go to Settings > Windows Update.
  • Click on Check for updates and install any pending updates.

4. Restore Drivers Using HP Recovery

• Use HP Recovery Manager to restore drivers:
  • Type HP Recovery Manager in the Windows search bar and select it.
  • Choose Reinstall drivers and/or applications and follow the prompts to reinstall necessary drivers.

5. Run Windows Network Troubleshooter

• Fix WiFi issues:
  • Go to Settings > Network & Internet > Status.
  • Click on Network troubleshooter and follow the on-screen instructions.

6. Reinstall the Touch Screen Driver

• Use Device Manager to reinstall the touch screen driver:
  • Open Device Manager.
  • Expand Human Interface Devices.
  • Right-click on your touch screen device and select Update driver, then choose Search automatically for updated driver software.
  • If the device is missing, click on Action > Scan for hardware changes to attempt to rediscover the touch screen.

7. Reinstall the WiFi Driver

• Use Device Manager to reinstall WiFi driver:
  • Open Device Manager.
  • Expand Network adapters.
  • Right-click on your WiFi adapter and select Update driver, then choose Search automatically for updated driver software.
  • If the device is missing, right-click on Network adapters and select Scan for hardware changes.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,