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HP Recommended
HP Pavilion Laptop PC 15-eg1000 (43F52AV)

On my HP Pavilion PC, when I try to install Windows 11 from an USB Memory stick, it doesn't detect the disk. With other words, when I go through the installation menu (Win 11 64) and reach to the Hard drive detection, it only shows my USB drive, not the hard disk. The disk is visible in the BIOS, and I also reached to install and run Ubuntu on it (a separate partition). I also formatted a 300 Gb partition in GPT + NTFS.
I checked with Diskpart from the command line and the disk doesn't appear  either.
Before this, I did format the disk because it was encrypted with bitlocker and my employee didn't remember his pwd ... From the command line, I did "select disk", then "clean" then "convert gpt". After this, the HDD was not visible anymore.
So, I believe it is because I have no driver for windows.
I am trying to install a driver, but the installer does not detect it. This is the driver downloaded from the HP website for this device. The downloaded .exe file has been decompressed, and the .inf file is present on the USB drive. I tried using another USB drive formatted in FAT32, and the result is the same. I also tried with another HP Pavilion (running Windows correcly), and it doesn't detect the driver either.
I tried to install the driver from the command line (drvload), and it also doesn't work (wrong style).
Strange because I'm sure I downloaded the right drive (from the HP website, using the product number of the computer and 64 b version)

I'm now without idea.... Can somebody help? Maybe it's a known issue and the driver downloaded runs only on win 11 and not from a bootable USB drive? But I don't find any explanation on the HP website.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Went forward: i did delete the partition and create it again from the windows installation menu.
Windows is installing now.

View solution in original post

4 REPLIES 4
HP Recommended

@Mike5811,

 

Did you see the following .inf driver files displayed when you navigated to the driver files on the usb drive and clicked OK?

 

IMG_20231219_201355060.jpg

 

The Windows installer needs the either one of the .inf files above to detect the storage drive in your Intel Core 11th gen processor-based notebook.

 

If these driver files fail to display the storage drive, I suspect there's a problem with the Windows installation media. How did you create it? Did you use a W11 ISO file and a utility to create a bootable usb drive?

 

 

 

HP Recommended

Hi, thank you for your fast reply!
Indeed, I didn't see the driver you mention. Should I have seen it when downloading the exe file of the driver on the HP website and then unzip the exe file? Because, indeed, when I try to install a driver, no driver appear in the list.
I created the windows installation disk from microsoft.com/fr-fr/software-download/windows11 using the windows installation tool and the driver from the HP site: https://support.hp.com/fr-fr/drivers/hp-pavilion-laptop-pc-15-eg1000/model/2100893657?sku=580R8EA

 

HP Recommended

I found it in a subdirectory. THANKS!
Going forward... It tells me now that an error occured selecting this partition.

HP Recommended

Went forward: i did delete the partition and create it again from the windows installation menu.
Windows is installing now.

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