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Level 1
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Message 11 of 31
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OK I got it to work!  

 

After seaching for that weird error I found a solution.  I needed to navigate to the where the .inf driver file is and inside was another folder that contained a .sys file.  The trick was to move the .sys file up one directory to the same folder as the .inf file.  Then the Device manager installed it sucessfully.

 

Thank you so much for your help, you are awesome!

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Message 12 of 31
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You're very welcome.

 

Glad you got it to work and thanks for letting us know what you did.

 

If someone else has the same problem, I will be able to let them know what to do.

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Message 13 of 31
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NAP_CHL_IT,

 

Could you please please please specify exactly what you did for that work around?  I am exactly to the point of that weird error, I just can't figure out which file  needs to be moved.

 

Your response would be greatly appreciated.

 

-Patrick

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Message 14 of 31
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Ok, lets see if I can describe this.

 

I'm assuming you downloaded the amd chipset drivers here:

http://support.amd.com/us/gpudownload/windows/Pages/raid_windows.aspx#2

which when run unpacks some folders

 

So start at

 

C:\AMD\Support\13-4_vista_win7_win8_32-64_sb\Packages\Drivers\SBDrv\hseries\USB30\amdxhc\W764A

 

inside there are 3 files and a folder called 'x64'

 

in 'x64' there is a single file called 'amdxhc.sys'

 

move  'amdxhc.sys' up one directory along with the other 3 files

 

then use the Device Manager to update driver and browse all the way down to where the now 4 files are and hopefully this should work

 

Then repeat from the beginning except start at 

 

C:\AMD\Support\13-4_vista_win7_win8_32-64_sb\Packages\Drivers\SBDrv\hseries\USB30\amdhub\W764A

 

Please post back if you can get it to work

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Message 15 of 31
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It worked!! 

 

Thank you sir, you are a gentleman and a scholar.  You really helped me out here big time!

 

-Patrick

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Message 16 of 31
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for some reason AMD would not allow me to download any drivers.. I downloaded the utility and it stated I had no qualified products.. guess my laptop is too new for Win7 ...

I had to install the latest BETA driver for graphics..
unpacked w/7Zip and the USB 3.0 drivers were missing.

I had to download from here:
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?javax.portlet.begCac...
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Message 17 of 31
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Hi AnonID,

 

Looks like the download page changed and they are doing this verification tool thing.  So just start off with doing a google search for "13-4_vista_win7_win8_32-64_sb.exe", and you should be able to find a working link that doesn't look too shady.  If you can't find a good one, post back and I'll dm you a download for it.  Good luck!

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Message 18 of 31
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This worked for me as well! Thank you for your time and support. It is much appreciated.

 

My system is a 17-e016dx

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Message 19 of 31
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hello please help me to find a driver to this pilote thanks

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Message 20 of 31
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Hi there. I have the same error message for my  HP Pavilion 15-n228us Notebook PC (ENERGY STAR) ; I did not like the windows 8  it came with and changed it to windows 7 but since then, my mouse has been erratic and it tends to freeze when you try to use it again after it's been sleeping for a period of time; I get the same error message saying that there is an unknown device  and it's  looking for this hpq6007; it says the device driver is not installed for this device; please help. Thanks.                                                        

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