• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-21-2017 01:03 PM

HP Recommended
Product: HP Pav Notebook 17-g166nr
Operating System: Microsoft Windows 7 (64-bit)

Hi!
I installed a new copy of win 7 my laptop yesterday but the USB ports didn't work after that, and I suffered a lot to download the driver for the wireless but I didn't find as solution for the usb problem! so Any one can help me ?
Thanks in advanced
usb.PNG

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-21-2017 01:58 PM

HP Recommended

Hi:

 

Your screenshot shows the Intel USB driver is installed, so the USB should be working.

 

The only other suggestion I can offer would be to install the USB driver directly from Intel.

 

Download unzip and run the setup application.  Then restart the PC.

 

https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-...

 

Also, please post the hardware ID's for the two unknown devices in your screenshot, and I will post the links to the drivers you need for those.

 

Use this guide for how to find the hardware ID...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎10-21-2017 01:55 PM

HP Recommended

Here is the Windows 7 64 bit driver download page and for some reason they left the USB 3 driver off:

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-17-g100-notebook-pc-series-touch/850266...

 

Use this driver:

 

https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-...

 

Can you find the device IDs of the other unknown devices. You have an incomplete OS install there for lack of proper drivers.

 

Post back with any more questions.

 

If this is "the Answer" please click "Accept as Solution" to help others find it.

Was this reply helpful? Yes No

‎10-21-2017 01:58 PM

HP Recommended

Hi:

 

Your screenshot shows the Intel USB driver is installed, so the USB should be working.

 

The only other suggestion I can offer would be to install the USB driver directly from Intel.

 

Download unzip and run the setup application.  Then restart the PC.

 

https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-...

 

Also, please post the hardware ID's for the two unknown devices in your screenshot, and I will post the links to the drivers you need for those.

 

Use this guide for how to find the hardware ID...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

Was this reply helpful? Yes No

‎10-21-2017 02:24 PM

HP Recommended

This worked !! thanks a lot :generic:

Was this reply helpful? Yes No

‎10-21-2017 03:26 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.