Driver power state failure & DPC Watchdog Violation

[AKP13]

HI everyone,

It's been a month since I bought this laptop. I have been getting a blue screen with the error message " Driver power state failure and some times DPC Watchdog Violation" when I am using my Autocad software. It is happening every time I am opening the autocad files. For resolving this I had updated all the drivers but still I am facing the same problem.  So please help me to sort out this issue.

Note : I am facing this issue from the first day I installed my autocad software. And It is happening only at time I open my file in autocad. 

[Riddle_Decipher]

@AKP13 I suggest the below steps:
 

1. Hold the power button for at least five seconds to turn off the computer.  

2. Turn on the computer and immediately press the F11 key repeatedly, about once every second. Choose Language  

3. In Windows RE (Recovery environment), click Troubleshoot.  

4. Click Advanced options.  

5. Click Startup Settings and Click Restart button. 

6. You can press 4 number key to enter Safe Mode (Enable safe mode)  

7. After you enter Safe Mode, follow steps below to uninstall the problematic drivers.  

8. Press Win + R (Windows key and R key) at the same time. A Run dialog will appear.  

9. Type devmgmt.msc in the run box and click OK button.  

10. Expand the category and find the devices with yellow sign.  

11. Right click on the problem device and Click Uninstall.

12. After uninstalling the drivers, restart Windows. 

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[AKP13]

Thank you for your suggestion. I had gone through the steps suggested by you. but unfortunately the same problem persists. Can you please suggest some other solution. 

[Riddle_Decipher]

@AKP13 If none of that helped, this could be a hardware malfunction and I suggest you install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

[AKP13]

Thank you for your reply. As you suggested I had completed the extensive test two iterations by clicking loop until error. I could find no error. What should I do anymore?

[praveen196]

@AKP13

I understand your concerns

In that case, I would suggest you perform the system recovery.

Have a nice day!

[AKP13]

Dear Praveen196

There is no HP recovery manager in my laptop. So I had completed  the system reset using windows recovery option. But the same problem persist.

[praveen196]

@AKP13

In that case, I would suggest you contact our phone support and check for the support option. they will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 
 

Have a nice day!!

[AKP13]

As you suggested, I contacted them through WhatsApp. They suggested me to redo the system reset and I have done system reset once again. And they also said to contact autocad software vendor for getting a proper help after system reset .

[AKP13 · Accepted solution]

Hai Everyone,

By searching through google I got one suggestion. That is given below for your reference.

 . Select NVIDIA Control Panel select Manage 3d Settings
. In the Global Settings Tab, select the Power Management Mode- prefer maximum performance.

After following the above instructions, my issues related to autocad software are solved. 

Thank you all for your support.