Drivers for Windows 10 Pro v20H2

[x360-Spectre]

I have bought a retail copy of Windows 10 Professional (laptop came with Home) and am struggling to install/update drivers as the latest Windows version any of the drivers seem to support is 1909.  (I get warning message "The driver is not supported on this OS version (10.0.19042).). I now have a bunch of unknown devices in Device Manager.

I find it hard to believe such an expensive laptop bought only 9 months does not support the latest version of Windows.

Is anyone able to help me sourcing suitable drivers please?

Laptop is Spectre x360 convertible 15-df1010na running Windows 10 Pro 20H2

[Paul_Tikkanen]

Hi:

The only suggestion I can offer, would be to try manually installing the drivers.

When you run a driver, it should unpack to C:\SWSetup\sp#####, where ##### is the file number of the service pack.

Click on the device needing that driver, click on the driver tab, click on Update Driver.

Select the Browse my computer for drivers option and browse to the location of the driver in the C\SWSetup directory.

Make sure the Include subfolders box is checked, and see if the driver installs that way.

[x360-Spectre]

Hi Paul, thanks for the reply.

Unfortunately I'd already moved on to trying something else so cannot confirm if you r method works.

For info here's what I did to resolve:

• Downloaded and installed (via bootable USB) Windows 10 1909. I did this using a utility called Rufus (instructions in link, below). Note that the version of Windows is also called 19H2...
• For whatever reason no WiFi networks could be found, so I set up without it for now... (installing version 1903 also had no working WiFi).
• Installed WLAN driver (from HP site).
• Once connected to the net Windows then manages to install the vast majority of drivers. Also run Windows updates. Needs a few reboots.
• Installed HP Support Assistant, picked up a few more of the unrecognised devices.
• Only have 1 device unknown ("Detection Verification"), not figured out what it is so far but everything I've tried works (fingerprint, camera, touchscreen, etc).
• Not planning on updating from version 1909! (unless HP Assistant suggests it).

Rufus link: https://rufus.ie/

Cheers.

[Paul_Tikkanen]

You're very welcome.

Glad you got most everything to work.

If you post the hardware ID for the device that needs the driver, I will see if I can figure out which driver you need for it.

Use this guide for how to find the hardware ID for a device...

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

[x360-Spectre]

Sure, ID below. Cheers again!

{DD8E82AE-334B-49A2-AEAE-AEB0FD5C40DD}\DetectionVerification

[Paul_Tikkanen]

Hi:

I have never seen a hardware ID like that, but I googled it and came up with this person's post on the Microsoft forum...

(SOLVED) Missing driver: "Detection Verification" - Microsoft Community

The reply from the person that had the issue indicated that installing the Realtek audio driver resolved the problem.

[x360-Spectre]

Good shout buddy! Installed the Realtek audio driver and it's disappeared.

I noticed I had an extra HDD of around 28GB - turned out to be the Intel Optane drive. Installing the Intel Rapid Storage Technology Driver - sp101499 fixed this. All is well now as far as I can see!

Cheers paul

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

Cheers!