Drivers for windows 11 update in HP convertible

[AM171985]

There is an update in windows from 10 to windows 11, after updating my PC i have lost use of BLUETOOTH, USB and C port, on checking for drivers on HP Portal there is no option of downloading drivers for Windows 11, i want to know when HP will make availability of Drivers for updates from Windows 11. 

My PC is stuck. please help.

[Kuroi_Kenshi]

Hi @AM171985,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP convertible laptop lost Bluetooth, USB, and USB-C functionality after updating from Windows 10 to Windows 11. Let’s go through a few steps to check what could be causing this.

Check Windows 11 compatibility for the model
Some HP convertible models were released for Windows 10 and may not yet have full Windows 11 driver support.
This can cause hardware like Bluetooth and USB controllers to stop working due to missing or generic drivers.

Check Optional Driver Updates in Windows Update
Go to Settings > Windows Update > Advanced options > Optional updates.
Install any available driver updates for chipset, Bluetooth, or USB controllers and restart the system.

Verify devices in Device Manager
Press Windows + X and open Device Manager.
Look for Bluetooth, USB, or Unknown devices with a yellow warning icon, which indicates missing drivers.

Reinstall chipset and controller drivers
Chipset drivers control USB, USB-C, and Bluetooth functionality.
Download and install the latest chipset, Serial IO, and USB controller drivers available for your model (Windows 10 drivers can be used on Windows 11).

Update or reinstall Bluetooth driver
In Device Manager, right-click the Bluetooth adapter and select Uninstall device.
Restart the laptop and allow Windows to reinstall the driver automatically.

Check BIOS hardware settings
Restart the laptop and press F10 to enter BIOS.
Ensure USB ports, USB-C controller, and internal Bluetooth are enabled.

Disable Fast Startup
Go to Control Panel > Power Options > Choose what the power buttons do.
Disable Fast Startup, save changes, and restart the laptop to reload hardware drivers correctly.

Run Windows hardware detection
In Device Manager, click Action > Scan for hardware changes.
This forces Windows to detect missing hardware components again.

Roll back to Windows 10 if drivers are unavailable
If the device was stable on Windows 10 and Windows 11 drivers are not yet available, rolling back can restore full functionality.
Go to Settings > System > Recovery > Go back (available for a limited time after upgrade).

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[AM171985]

HI, I tried the same as suggested but dint work, The experts here saying that this issue only can be solved when HP releases Driver updates for Windows 11, and supporting the model number of my laptop, else  need to reinstall windows 10 but that can cause data loss, as on date the update is for only Windows 10, those drivers are not working,

[Deep_World]

HI @AM171985,

Thanks for your response. 

I completely understand the concern. When your device is eligible for Windows 11 but the drivers aren’t yet available from HP. At this time, HP releases driver updates model by model, and until those are published for your specific convertible, the system may not function properly on Windows 11. That’s why experts are advising to either wait for HP’s official driver updates or revert to Windows 10, which already has full support for your model.

If you do choose to reinstall Windows 10, I’d strongly recommend backing up your important files first to avoid any risk of data loss. You can use external drives,  to safeguard your data before making changes.

I know it’s disappointing to have to wait, but once HP provides the updated drivers, you’ll be able to upgrade smoothly. In the meantime, staying on Windows 10 ensures stability and compatibility.

Take care and have an amazing day ahead! 

Best regards,

Deep_World