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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Drivers issue on fresh install

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07-08-2025 10:38 AM - edited 07-08-2025 10:47 AM
Hello.
My HP Omen 16-wf0001nc 8F000EA has been running pretty hot recently. I could not find a reason, so I decided to factory reset. The factory reset failed 3 times in a row at 57%. So I decided to do a new clean Windows install from a USB drive. All went well until I got to the screen where I HAVE to connect to a network. Since I did a clean install, I'm missing all drivers. I can't skip the connecting to network step. Despite it offering me the option to install a driver, the PC doesn't seem to be able to do it. It opens the file manager, and when I get to the folder where I dropped all the basic drivers to continue, they are not there. I did try both .exe and extracted files. Nothing seems to work.
Edit: Trying to install windows 11
07-08-2025 10:49 AM
Hi:
You have tried the info at the link below and could not set up a local account?
How to bypass internet connection to install Windows 11 - Pureinfotech
Your PC uses the Intel AX211 Wi-Fi driver.
You can download a zip file of that driver from Intel at the link below:
Intel® PROSet/Wireless Software and Wi-Fi Drivers for IT Administrators
07-08-2025 11:00 AM - edited 07-08-2025 11:08 AM
Hello. Thanks for trying to help.
Yes i did try to bypass it with comand prompt. However wasn't succesful due to neither the laptop keyboard or the external keyboard wasn't typing.
The driver doesn't work either. When i pick the option to install driver and file manager opens up there is nothing on the USB drive
07-08-2025 11:07 AM
You're very welcome.
Did you try copying the unzipped driver folder from the Intel site and browse to the driver file?
Did your notebook come with W11 from HP or FreeDOS?
If it came with W11 you should be able to use the HP cloud recovery tool to create a bootable USB recovery drive on another PC.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support
You would need to enter your PC's full product number in the tool's search window in order to proceed.
That would be 8F000EA#??? (I don't know the 3 characters that follow the # sign)