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‎12-15-2023 01:21 PM

HP Recommended
Product: HP Notebook - 17-ak013cy
Operating System: Microsoft Windows 10 (64-bit)

HP 17-ak013cy  Windows 10; where can I find the activation key as I must reinstall Window

Category:
1 REPLY 1

‎12-15-2023 02:02 PM - edited ‎12-15-2023 02:04 PM

HP Recommended

Hi:

 

The W10 product key is encrypted in your notebook's BIOS.

 

You don't need the key to reinstall W10.

 

Make a bootable USB installation flash drive on your Dell PC with the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Notebook - 17-ak013cy Software and Driver Downloads | HP® Support

 

You can also use the HP cloud recovery tool to reinstall Windows, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Microsoft Store Apps

 

Since you have to use the utility on another PC, so you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media. 

 

Your PC's product number is:  2TZ62UA#ABA

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