During clean Windows 11 installation, touchpad and wi-fi not working - cannot complete install

[SG1969]

Product Name: HP Envy Laptop 17t -cr0000

Product Number: 537Z6AV

12th Gen Intel Core i7-1260P

512 GB M.2 SSD

I am performing a clean installation of Windows 11 from a USB on a new SSD.  Using the F9 boot order, the laptop booted the Windows 11 USB installation media fine.  During the subsequent Windows 11 installation, I noticed that the touchpad was not working, but I was able to continue through several of the Windows 11 installation screens using the keyboard.  However, the Windows 11 installation fails at the "Let's connect you to a network" screen, where neither of my two available wi-fi networks are visible.  Not able to proceed beyond this Windows 11 installation screen.  Appreciate the assistance.

[Rainbow23]

Hi @SG1969,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP Envy Laptop 17t -cr0000 wherein the wi-fi is not detected during software upgrade.

Please follow the steps listed below to update the drivers.

1. Go to Device Manager. 
2. Expand the "Network Adapters". 
3. Then right click the wireless adapters. 
and click "update driver software". 
4. Click "Browse my Computer for driver software". 
5. Click "Let me pick from a list of device drivers on my Computer". 
6. Then follow the onscreen instructions.

You may also refer to this document.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SG1969]

Thank you for your reply; however, your reply assumes that there is a functioning operating system.  As I mentioned in my post, this incident occurred during a clean installation of Windows 11 onto a new SSD - there is no functional operating system running.  The clean Windows 11 installation process hangs in the middle of the installation process at the point where the installation process requires a live connection to the Internet to continue.  The Windows 11 installation process cannot be continued, as the system cannot detect either of my two wi-fi networks.  Rebooting the computer merely causes the Windows 11 installation process to restart - hanging at the same point.

[Rainbow23]

Hi @SG1969,
 

Thank you for replying to HP community.

Please follow the steps in this document for Cloud Recovery. (Click on the word document to open the web page).
 

I hope this helps.
Have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!