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Locked

‎03-14-2023 01:19 PM

HP Recommended
Product: HP EliteBook 840 G1 Notebook PC

Hi.

I have an Elitebook 840G business, purchased from reseller (reconditioned) on 8th Jan 2021 (all proofs available, of course).

I need to make a change into BIOS to resolve USB 3.0 controller limitation (need to update BIOS in Debug EHCI USB.).

Access to BIOS is restricted by Password.

Reseller never provided me with Password for BIOS.

Entering any value (incl. just "enter", or "space + enter") only cause repeating 3 times the Password request (plus a fourth with keyboard on screen), and resulting in "system is locked, press power to switch off" (no other messages, or error codes).

I desperately need  Support Team to help me.

Many thanks in advance for any HELP!!!

Srj

Category:
1 person had the same question
1 REPLY 1

‎03-14-2023 03:34 PM

HP Recommended

Hi,

Thank you for visiting the HP Support Community.

In that case it is not permitted to post instructions about locked password, bios password, windows password cause security measures.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

Regards. Stay safe.

I work on behalf of HP.
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