ENVY 17 freezes after clicking on battery

[SvenReindl]

My laptop works fine unless I click on the battery icon in the bottom right corner. After that I cannot use the laptop. The cursor can be moved around but I cannot click on anything or use any shortcut (ctrl+alt+del doesn't work either).

I recorder what's happening, here's a link:

https://www.youtube.com/watch?v=SZf_M5a7DnQ

Thank you in advance for any help. Let me know if any details are needed.

[sandytechy20]

@SvenReindl

Welcome to the HP Forums, It is a dynamite place to find answers and information!

I understand that you are getting battery issues, I am eager to assist you.

Did you run any updates on the notebook?

When did this issue start?

Meanwhile, follow the below steps to fix this issue.

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapte.

Update the BIOS

Refer this HP document to update the bios:- https://support.hp.com/us-en/document/c00042629

If the issue persists, perform system restore

Here if HP document for the steps to do system restore: https://support.hp.com/si-en/document/c04758961

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Let me know how it goes.

Cheers.

[SvenReindl]

Thanks for the reply @sandytechy20

I have the latest version of BIOS and I already tried system restore in order to fix this isssue, which persisted after installing the drivers. I also tried your methord via "device manager" and that didn't solve the issue either.

Any other suggestions?

thanks for help! 

[sandytechy20 · Accepted solution]

@SvenReindl

Thanks for the reply

I appreciate your time and effort.

Perform a system recovery.

Here is the HP document with the steps to perform system recovery:- https://support.hp.com/si-en/document/c04758961

This is should fix the issue.

If this helps, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos for my efforts to help.

Cheers.

[SvenReindl]

Thanks for the suggestion and sorry for a late reply.

I reinstalled the whole Windows. That fixed the issue, I wished it wasn's so long winded.

Thanks again.

ta

[DavidSMP]

@SvenReindl,

I am glad that the issue is fixed. Great to hear from you again. As @sandytechy20 is out for the day, I am responding on his behalf.

Take care and have a great week ahead.